Refund Policy

At NewActi, we strive to ensure customer satisfaction. Please read our refund policy carefully before placing an order.

Return & Refund Timeframe

Refund or replacement requests must be submitted within 30 days of the delivery date. Requests made after this period may not be accepted.

Custom & Personalized Products

Custom or personalized products are made specifically according to the customer’s specifications. For this reason, these items are non-refundable unless:

The item arrives defective
The item is damaged upon arrival
The item received is incorrect

Non-Custom Products

For non-custom products, refunds or replacements may be accepted if the item is:

Unused
In its original condition
Returned within 30 days of delivery

Non-Refundable Situations

Refunds will not be issued in the following situations:

Incorrect size, name, or customization details provided by the customer
Orders returned due to incorrect or incomplete shipping addresses
Delays caused by customs clearance or shipping carriers
Normal wear and tear after use
Refund requests submitted after the 30-day return window

How to Request a Refund

To request a refund or replacement, please contact us within the allowed return period. Please include your order number and clear photos (if applicable) so we can review your request efficiently.

Email: info@newacti.com

Refund Processing

Once your request is approved, refunds will be issued to the original payment method used at checkout. Processing times depend on your payment provider and may take several business days.

Order Cancellations

Orders cannot be canceled once production or fulfillment has begun. Please review your order details carefully before completing your purchase.

Contact Us

If you have any questions regarding our Refund Policy, please contact us at: