- We will ship the items within 1-2 working days after the payment is reached. All Shipping by plane safely.
- Some products are out of stock and need customization, customization and processing time need 3-5 days
- Shipping time: 15 – 20 business days depending on different destinations and couriers. Occasionally some orders are delayed for a few days due to the complicated developments of Covid-19, We hope for your understanding.
- Customs duty is obligation and liability, and buyer should be responsible for tax and custom duty incurred
- If haven’t receive it after 30 business days, please let us know and we’ll provide with the best solution
- Note: Due to the complicated development of the Covid-19 epidemic in the United States and around the world, shipping may be delayed by several days.
Tracking says “no information available at the moment”
Sometimes customers get concerned because their tracking status has not been updated for 5 – 10 days since it said it was leaving customs, or processed in a parcel center.
This is perfectly normal, it means your item is now on board a shipping transport. Our couriers don’t update the tracking status once the package is on board a transport ship (because there is not really much to update).
The tracking will only be updated when USPS picks up the parcel from the ship to deliver it to you locally in the US. This can take 2 – 5- days.
If it hasn’t updated, it just means it is still on the ship on its way to you. It will get there, our NON-Express delivery service might take a few days, but delivers our parcels with great consistency.
If you are still concerned with your order, send us an email and we will be happy to take a look and give you a detailed status update.
If you order the wrong product, you can contact us within 12 hours to exchange without needing to cancel the order.
We only accept order cancellation when the order is canceled within 12 hours of placing the order or the product has not been sent.
You need to contact us as soon as possible to cancel your order or change it
Cancellation fee is 6% (This is the fee paid to paypal when you order from us. We only refund the amount received from you after the fee has been paid to paypal)