1/ Return time: Our Return Process is straightforward and bother free. You can restore your product to our distribution center as long as 60 days from your thing’s boat date. We only accept returns when you submit a return request to us within 7 days of your receipt of the package.

Note: All returns must be contacted first to provide return instructions. We will provide a return address or offer alternatives where you do not need to return the item.

Your return item(s) will be investigated upon appearance before your discount is handled. When we get the returned stock, we will credit your record inside 10 business days. You will get an affirmation email whenever this is finished. Unique transportation charges are excluded from the discounted cost. In view of your money related organization, it can take up to 2 to 10 business days to consider your record articulation once your discount is prepared.

Note: Please carefully check the size chart before ordering. We do not accept returns in case you order the wrong size. Looking forward to your understanding

2/ Refund method:

– The refund method is the same as the one you paid us. If you pay by paypal, the refund will go to your paypal account. If you pay by Bank Card, the refund will be transferred to your bank account. Note that it may take several days for the funds to be credited to your account from the time we refund you.

3 / Condition of the product when returning:

Returned goods must be in unused condition, with all tags and labels on the product (if any).
Your returned item(s) will be investigated upon arrival before your discount is processed. Once we receive your return, we will credit your records within 10 business days. You will receive a confirmation email whenever this is finished. The only shipping fee is excluded from the discount cost. From an organization’s point of view regarding your money, it can take up to 2 to 10 business days to review your profile matching once your discount is prepared.

4/ Contact information for returns and refunds
Please contact email: info@newacti.com for return and refund instructions
5/ Returns fees
– You need to pay the shipping fee for the return
– If you return an item because the product is defective, damaged or not as described, we will give you a full refund immediately upon receipt of the returned product.
– If you return an item simply because you don’t like it or for any other subjective reason that is not our fault. You need to pay a return fee of 20%. That is, after receiving the returned item, we will refund 80% of the order value to you

How do I return an incorrect / Damaged Item?

We apologize if you have received an incorrect / Damaged item and will gladly resolve the issue asap.

Please note:

  • All inaccuracies / Damaged must be reported within 30 days of order’s delivery for packages shipped within the United States and within 45 days of delivery. item of the order on International shipments. If we are notified of the incorrect item (s) after these timeframes, we will not be able to process your request.
  • Due to the color and resolution of different computer monitors, the color of the shirt received may not be 100% the same as the color shown on the website. Thank you for your understanding.

If you report receiving the wrong, Damaged item, please follow the instructions below to get a refund or replace your item:

Email us and let us know about your problem. Provide a picture of the product you received and indicate its fault. Remember to provide your order ID or purchase email and we’ll be happy to assist!
Once you have contacted us, you may return the incorrect, damaged item.
If possible, we will replace your item immediately. If you want a refund, you will have to return the item to us first and your refund will be processed upon receipt of the item.

We only accept complaints about product defects, or products are not as described within 7 days from the time you receive the package, After that time we cannot solve problems related to the defect. product so you need to contact us as soon as possible if you receive the package damaged or not as described.